Refund Policy
At Body Dose, we strive to provide a clear, fair, and customer-friendly refund policy to ensure your satisfaction with our products and services. We understand that circumstances may arise where a refund is necessary, and we aim to make the process as straightforward as possible.
Eligibility for Refund
- To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Refund Process
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Initiating a Refund: To initiate a refund, please contact our customer service team within 3 days of receiving your product. You can reach us via email at info.bodydose@gmail.com. Please provide your order number, contact details and details about the item you wish to return..
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Return Authorization: Once your refund request is received and approved, we will provide you with a return authorization number and instructions on how to return the item to us.
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Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Inspection and Processing: Upon receiving your returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund. If your return is approved, we will process the refund to your original method of payment within 7 business days.
Exceptions
- Certain items are not eligible for a refund, including:
- Perishable goods such as skin care and hair care products with open packaging.
- Gift cards.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, depending on the circumstances.
Contact Us
- If you have any questions about our refund policy, please contact our customer service team. We are here to assist you and ensure that your experience with Body Dose is positive and satisfying.
Last updated: 11 February 2024
Please note that our refund policy may be subject to change. We encourage you to review this policy regularly for any updates.